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Customer Onboarding Engineer/Sr. Customer Onboarding Engineer @ Mindarray Systems

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 Customer Onboarding Engineer/Sr. Customer Onboarding Engineer

Job Description

As a Customer Onboarding Engineer, you will play a crucial role in the successful deployment of our products and solutions for clients. You will collaborate with cross-functional teams, understand client requirements, and ensure seamless integration and implementation of our technology solutions. The ideal candidate should have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
Roles Responsibility:
  • You need to provide technical guidance/training and customerservice for our clients.
  • You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.
  • Coordinate with Business Analyst or Engineering team forsolution development.
  • Handling integration of proposed solutions with the existing hardware setup, legacy systems, and third-party applications.
  • Flexible travel as perthe project requirement.
  • Should have good command on network protocols (BGP, MPLS,OSPF, SNMP, SMTP etc..) and troubleshooting techniques.
  • Excellentwritten and verbal English communication skills.
  • Drive the implementation activity as perthe agreed timeline and budget.
  • Build rapport with clients.
  • Interface withNetwork Implementation and Engineering as necessary to support ongoing.
  • Network activities.
  • ProductInstallations and configuration (Onsite or Remotely)
  • ConductProduct Training to client
  • Providing proper handover tosupportteam forsmooth operations.
  • Publishweekly projectstatus to internal and externalstakeholders.
Requirements:
  • Soundknowledge about SNMP, TRAP, and networking protocols.
  • Linux Certification.
  • Hands-onmiddleware, web server, database,router, and switch will be an added advantage.
  • You should be able to understand customer requirements and translate the same in solutions.
  • Should have experience inapplication deploymentin Linux servers with WEB andDatabase.
  • Application set up with defaultdata configuration.
  • Linux,Windows, and networking knowledge along withweb server and database.
  • Excellent verbal andwritten communication skills.
  • Sound in client coordination and presentation.
  • Bachelor s degree in computer science, Engineering, or equivalent demonstrated IT work.
  • Quick problem-solving ability.
  • Understand client srequirements their current processes.
  • DriveUser Acceptance Test(UAT) with client and getsign-off done for project closure.
Good to have Skillset:
  • Hands-on experience on Linux servers,Windows andNetworking is amust.

Job Classification

Industry: Internet
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network Service Technician
Employement Type: Full time

Contact Details:

Company: Mindarray Systems
Location(s): Mumbai

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Keyskills:   SMTP Linux Networking Client coordination SNMP Windows Troubleshooting MPLS OSPF

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