Walk-in Wipro Hiring For Semi Voice Process Technical Support 17th May

Job Description

Role: Technical Support Associate/ Help Desk Associate

Type: Voice ( Blended )

Education: Any Graduate/ Post Graduate

Shifts: Rotational (24/7)

Experience: 1-3 Years

CTC: 3.20 LPA

Key Responsibilities:

• Identify, Assist and resolving basic technical issues.
• Provide customer support via phone calls for international customers, in multiple languages.
• Troubleshoot customer queries and requests.
• Manage customer expectations and ensure customer satisfaction.
• Document customer interactions for review and follow-up.
• Utilize computing and technical expertise to respond to customer inquiries.
• Regularly review customer feedback and take measures to improve customer service.
• Inform customers on the steps to follow to exploit services of the company.

Requirements:

• Strong english communication and interpersonal skills.
• Patience and problem-solving attitude.
• Prior experience in customer service (Voice, Semi Voice, Blended) is mandatory.
• International customer calling experience will be an added advantage.
• Immediate joiners/ 10days NP.

Interview Location: Wipro Gachibowli Campus, Gate no-1 ( Vendor gate ), ISB Rd, Nanakaramguda, Wipro CircleTelangana, 500032.

Required Document's:

Please carry below document's without fail.

• Updated Resume
• Govt Proof
• Experience documents ( offer letter, payslips, experience letter)

Note: Timings 9AM-12AM

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support Technical Support Blended Process Helpdesk Technical Helpdesk Service Desk Semi Voice Technical Voice Process International Voice Process