Walk-in Drive In Hcltech || Qa Content Moderator||17th &18th May||
- HCLTech
- 2 - 5 years
- Hyderabad
- 20 days ago
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Job Description
HCLTech is Hiring || QA Content Moderator || 17th May,2025 & 18th May,2025|| Walk In Drive || 10.00 AM - 3.00 PM ||
Date: 17th May,2025 & 18th May,2025
Time: 10:00 AM to 3:00 PM
Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Contact Person: Ashish Durgapal
Please carry:
- 2 Updated Resume
- 1 Passport size
- 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
Designation : Quality Analyst
Responsibilities:
1. Review tasks/ transactions on a regular basis - frequency as per business needs.
2. Real-time feedback for moderators, error trend mapping, bottom quartile management and overall agent-level performance improvement.
3. Conduct TNI & as required delivery training refreshers & cascade updates to the team, in coordination the TL or Manager
4. Provide insights to the Managers & Customer in form of daily/weekly reports
5. Keep track of content inflow.
6. Identify gaps/ gray areas in policies & guidelines based on ground truth data.
7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories.
Skills:
1. Experienced in conducting sample audits, gather findings & coach the Analysts
2. Able to identify trends through audit sample data
3. Familiarity with social media and content moderation laws & policies
4. Required to work in night shift hours & weekends
5. Excellent English skills oral and written.
6. Ability to work under pressure and make sound judgment calls; ability to handle egregious content
7. Any graduation degree
**Immediate to 45 days notice period candidates are preferred**
Job Classification
Industry: BPM / BPOFunctional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Walk-ins
Contact Details:
Company: HCLTechLocation(s): Hyderabad
Keyskills: Quality Analysis Content Moderation Quality Audit Quality Check
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