Team Leader, FAO
- Concentrix
- 1 - 5 years
- Mumbai
- 8 months ago
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Job Description
- Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly.
- Support in production as required QC of team member s work on a sample basis.
- Resolve team queries and provide coaching.
- Daily and weekly status updates to client on email and calls.
- Regular training and SOP documentation with the team.
- Monthly performance management of team members Liaise with different client stakeholders as required.
- Encourage team and self to participate in soft skills training Create a healthy and motivating team environment.
- Ability to manage a team of 8 - 10 team members.
- GL Accounting, AP/AR Reconciliation of vendor and customer balances Month close, Accruals.
- Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume.
- Management Internal and Client governance Able to handle escalations Analytical skills Training and SOP documentation
- Graduate / post-graduate
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR Business AdvisoryRole: Advisor / ConsultantEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Mumbai
Keyskills: Business services Training Analytical skills parking Performance management Soft skills training Reconciliation Vendor payments Customer engagement Gl accounting
Concentrix
Mahindra University, established in May 2020, is a multi-disciplinary global education and knowledge campus. In our endeavour to make our students truly global citizens, our academic partners are leading academic institutions in the world such as Centrale Supĩlec, France (for the School of E...
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