Helpdesk/Service Desk
JD for Remote Technical Service Desk
Provide Technical Support for Desktop, Mail client and MS office products.
Assistance to users for accessing procured and in-house applications
Providing them FAQs based on the call trends
Troubleshoot desktop operating system problems
Troubleshoot desktop procured and in-house application problems
Install/configure desktop O/S & Applications
Configure & update Antivirus software
Resolve all Hardware and Paper Jam Issues with respect to Printers
Coordinate with Hardware support teams and resolve any hardware failures in the printers
Resolve any issues for the print service due to virus in the network.
Keyskills: helpdesk technical support service desk hardware support
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