Internation Process Team Leader @ Teleperformance

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Internation Process Team Leader

Teleperformance
2 - 4 years
Mumbai
30 days ago
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Job Description

Roles and Responsibilities

Manage international process team, ensuring efficient operations and meeting SLAs.
Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes.
Develop strategies to improve CSAT scores through effective communication with clients.
Collaborate with cross-functional teams to resolve issues related to BPO operations.
Ensure compliance with industry standards and regulations in the BPO sector.
Contact - Neelam HR - 9594690***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Mumbai

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Keyskills: SLA Shrinkage Aht Attrition International BPO Bpo Operations Rostering Shrinkage Control nps Attrition Management KRA CSAT SLA Management

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₹ 4-6.5 Lacs P.A

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

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Please, check the file size and type.

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Teleperformance

Teleperformance (TP) Teleperformance is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.

Internation Process Team Leader @ Teleperformance

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