Senior Technician, Technical Support (I4) @ Dell International

Job Description

Senior Technical Support Technician

Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician on our Technical Support Team in Bangalore.

What you ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:

Provide first-level support and use troubleshooting techniques and tools to identify technical defects/issues & assign incidents and escalate problems in line with documented guidelines and procedures. Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.
Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:
Essential Requirements

• Fluent communication skills in English (other languages will add advantage)
• Requires minimum 6 months or above of related customer handling experience in a similar role
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures with knowledge of Office 365, standard Microsoft Windows Applications and Operating systems and good skills in application software issues.
• Willing to work in 24/7 environment.
• Willing to work in multiple accounts service desk.
  Desirable Requirements
  
• Higher Diploma/bachelor s degree or equivalent.
• Profile is work from office only.

Dell s Hybrid Work Culture

We feel freedom and flexibility are crucial our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative and drive results their way.

Team members who live within a one-hour commute of a major Dell site location will be considered hybrid and expected to be onsite a minimum of three days per week, while the other days can be from anywhere.

Team members who live more than a one-hour commute from a major Dell site location will be considered remote but may have the option to work hybrid should they choose to, with their leader s approval.

This could change/differ basis role , location & other business requirements

Here s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Application closing date: 18 October 2023

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .

Job ID:R234562

Dell s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Senior Technician, Technical Support (I4)

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Keyskills:   troubleshooting mechanical inspection air preventive maintenance european works councils equal employment opportunity office 365 social impact drive results bonus programs problem solving medical history machine learning technical support operating systems customer handling career development problem resolution communication skills