Customer Success Consultant @ Mtap Technologies

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners

• Act as single point contact for all client queries.

• Serve as a primary point-of-contact for client satisfaction and act as the liaison between the clients, sales and other functional groups.

• Managing the entire show of account management and supporting clients.

• Owning the long term as well as the short-term growth strategy of the account(s).

• Participate in internal planning activities to develop schedules and align resources for projects and support activities.

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.

• Find opportunities to bring in automation/orchestration in order to enhance client service experience.

• Respond to queries from potential and existing customers, communicate Safetrax s value proposition and negotiate deals successfully.

• Understand client needs and address within defined TAT

Knowledge Experience:

• Bachelor s degree and demonstrated prior account/service Management experience.

• Information technology experience

• Strong written and oral communication skills.

• Strong microsoft office skills (Excel, PowerPoint )

• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment

• Understand technical risks and supportability parameters

• Strong decision-making skills.

• The ability to analyze, think innovatively, adapt and drive new best practices.

• The ability to farm the account through relationship management.