Customer Service @ Career Values

Job Description

Profile: Inbound Customer Service
Location: Andheri / Thane / Malad
Qualifiction: Graduation mandatory
Experience: Fresher Graduate or HSC with aleast 6 months experience
Salary upto 4LPA

Job Descrption: 

Banking Profile
Handling of inbound calls received from customers enquiring on their account, product or process related information.
Service customers on their Banking related enquiries.
To meet the Customer Satisfaction Parameters and meet the defined service standards.
Satisfactorily resolve queries and complaints received from customers.
Adherence to Phone Banking Process & Audit guidelines.
Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products & other service related products.
Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time.

Employement Category:

+ View Contact

Keyskills:   outbound calling customer service inbound calls sales officer