Sr. Manager Persistency / Renewal
- Zopper
- 7 - 12 years
- Noida, Gurugram
- 1 month ago
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Job Description
Roles and Responsibilities:
The purpose of this role is to lead and drive renewals to achieve 13th month Persistency Targets and Overall Collection targets. This job requires a self-motivated individual with strong traction & renewal chasing skills.The candidate needs to work closely with all stakeholders and develop a strong rapport especially with sales team. The role holder is expected not only to drive the customer renewals but also needs to bring awareness of persistency.
- Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
- Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Deep lapse.
- Manage renewals & persistency by liaison and partnering with stakeholders across all levels.
- To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services.
- Regular customer visits to make them understand the policy features and renewal collection. Special focus & drive on non-contactable & negative customer base.
- Drive SI/ECS registration & Non SI Base.
- Create and Publish daily/ weekly/ monthly MIS on renewal collection progress. These reports to be published on business requirement and management decision.
- Strong liaison to be maintained with local sales team to ensure timely closure of pending renewal cases and trace non-contactable customers.
Prerequisites:
5-8 Years of work experience in renewals collections/ persistency in Life Insurance
Well Versed knowledge of Excel for data tracking & creation of MIS as per requirements
Should have knowledge and understanding of basic regulatory requirements and how to
meet these on day to day basis.
Experience of managing customer service/ renewals in any Life Insurance company
Good Interpersonal, communication and articulation skills
Analytics & an Eye for detail
Graduate / MBA from a premier institute
Job Classification
Industry: InsuranceFunctional Area / Department: BFSI, Investments & Trading
Role Category: Lending
Role: Collection / Recovery Manager
Employement Type: Full time
Contact Details:
Company: ZopperLocation(s): Noida, Gurugram
Keyskills: Renewals Persistency Retention Management Retention Collections
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About Zopper: Zopper is the largest player in the technology enabled Insurance distribution in India. We sit between Insurance Carriers and Ecosystem partners and enable seamless Insurance distribution. Our tech enabled solutions enable disparate industry segments such as Banks, NBFCs, MFIs, Eco...
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