Itsm Service Management Lead _walk In Drive At Tcs Hyderabad 17th May
- Tata Consultancy
- 6 - 11 years
- Hyderabad
- 8 months ago
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Job Description
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
We are Hiring for ITSM Service Management Lead & CMDB
We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.
Venue details
Date: 17th MAY 2025
Timing: 10:00 Am-1:00 PM
Location: TCS Hyderabad-Adibatla, Blocks SDB1 & SDB2, Sy. No. 255(Part Ibrahimpatnam Mandal, Adibatla, Telangana 501510
Things to carry for interview:
1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.
Job Description
Role 1_ ITSM
Must-Have
- Good Knowledge in driving Major incidents in the environment.
- Should have knowledge in Change Management, driving CAB calls (Emergency, Major, Standard and Minor changes)
- Good exposure on Problem Management, proactive analysis, permanent fixes with proper root cause analysis.
- Should have good knowledge in Service Request Management
- Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.
- Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.
- Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards.
- Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms.
- Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps.
- Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality.
- Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health.
- Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals.
- Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization.
- Strong communication and interpersonal skills to engage effectively with stakeholders
Good-To-Have
- ITIL and Service Now/Fresh Service Certified System Administrator
- Familiar with ServiceNow Module such as Major Incident, Problem, Change management and self-service portal
Role 2_CMDB
- CMDB Administration:
- Experience in CMDB Service Mapping and Taxonomy.
- Configure and maintain CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately.
- Manage the data lifecycle within the CMDB, including onboarding new CIs, data cleansing, and deactivating retired assets.
- Discovery Management:
- Implement and manage ServiceNow/Fresh Service Discovery to identify and maintain CIs.
- Configure and optimize ServiceNow/Fresh Service Event Management, including integrations with third-party monitoring tools.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Walk-insContact Details:
Company: Tata ConsultancyLocation(s): Hyderabad
Keyskills: ITIL Certified ITSM CMDB Service Management
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