Regional Customer Experience Executive @ Titan Company

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Regional Customer Experience Executive

Titan Company
2 - 5 years
Kolkata
7 months ago
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Job Description

Job Requirements

Process ContributionProcess OutcomePerformance Measure SalesCustomer EngagementManage the external vendors like event managers, hotels, collateral vendors etc. to enable smooth execution of engagement activities

Monitor all customer touchpoints in the stores and ensure exceptional experiment for all walk-ins

Ensure customer connects during birthdays & anniversary in coordination with the store staff

Organize and manage engagement activities within stores like birthday/ anniversary celebrations"

Identify the dormant customers, prepare the customer list, analyse the list and provide suggestions to store managers on dormancy improvement

Coordinate with factories to organize visits and provide them with list of identified customers

Monitor special categories of customers like Hi Value customers and identify targeted engagement activities

Customer engagement plan

Customer satisfaction scores

Adherence to SOP

SalesStore ComplianceEnsure adherence to standard procedures for customer service for all customer across stores

Conduct training for store staff on the SOPs which includes personal grooming, etiquette etc.

Conduct store audits for compliance of SOPs & lean operations

Monitor the Encircle customer data and monitor Encircle issues and updates

Manage the customer complaints portal

Coordinate with internal team and ensure adherence of lean operations

Store operations management

Customer satisfaction scores

Adherence to SOP

Work Experience

Sales Experience

Customer Centricity

Interpersonal Effectiveness

Nurtures Relationships

Ambiguity tolerance

Build Effective Teams

Job Classification

Industry: Electronics Manufacturing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins

Contact Details:

Company: Titan Company
Location(s): Kolkata

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Keyskills: customer service customer complaints sales lean customer experience operations management project management customer relationship program management customer engagement store operations business development customer retention marketing

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Titan Company

A leading firm in Engineering, Architecture, Construction, Environmental and Consulting Solutions.

Regional Customer Experience Executive @ Titan Company

Home > Customer Success