Project Manager, eDiscovery Client Services
- eDiscovery
- 5 - 8 years
- Mumbai
- 3 months ago
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Job Description
You will be responsible for Client communication, coordination with other Client Services team members and Project Management for Intake, processing & Export of Client Data within Nuix, Relativity platforms.
Primary Responsibilities: -
- Engage with Clients and Law Firms for questions, clarification and escalations related to their eDiscovery Matters.
- Manage a team of up to 5 members of Associates/Senior Associates
- Work closely with the Technical Services, Application Support and other teams to perform Client related tasks, per their requests.
- Coach and Participate in eDiscovery and data management activities, including, but not limited to: filing requests for data intakes, processing, filtering & hosting support, while handling a team of 3-5 members.
- Consult with clients where necessary for any data related challenges, delivery , with a full fledged plan of the tasks to be performed with accurate timelines.
- Follow up with Internal teams, based on priority of tasks and assisting other team members in prioritization of tasks, based on Multiple Client requirements, so SLAs are met.
- Able to handle multiple engagements and Clients at the same time, as there might be new Matters added for the same or different clients
- Work closely with Managers and above to build KPIs for the team and analyzing the data for better operational efficiencies.
- Reach out to Technical teams including IT, App Support for any slowness and platform related issues, that might hamper Review, document searching or other issues on Relativity and other Proprietary softwares.
- Build training plans for new hires for a smooth transition and assist them with initial setting up of emails, and providing insights
- In cases of delays in delivery, communicate to Clients with an explanation and provide precise time for the next delivery schedule, so there are no further delays.
- Hands-on Administration of Relativity-based hosted matters, including direct client support from review through to production, general Relativity support requests, search assistance, document Batch management, user Management
- Maintain open communication with internal teams and external clients to provide continuous visibility into a projects status through close tracking of project risks, scope changes, and general requirements changes during the Project
Re-validate Billable and non-billable entries at the end of the week and month, and report of any anomalies to Associate Managers.
- 5-8 years of experience in eDiscovery Client Services/Project Management or litigation/practice support department within a law firm
- Managed a team of upto 2- 5 members in the past
- Expert understanding of structured and unstructured data, metadata, storage and retrieval, databases.
- Extensive client management and project management experience working with legal industry professionals.
- Team leader, able to effectively interact and lead cross-functionally with a variety of individuals with different competencies and backgrounds
- Self-propelled, must possess a strong desire to learn new skills and perform tasks with minimal supervision and oversight. Train juniors colleagues for service excellence.
- Excellent written and verbal communication skills. Ability to interact and explain challenges faced during data handling to team members, through robust dialogue, facilitation, and persuasiveness.
- Ability to engage across a range of backgrounds and levels of seniority with the ability to translate technical terms into language that non-technical persons can understand.
- Involved in Interviewing processes for new hiring and providing detailed Technical feedback.
- Work flexible hours or rotational shifts to help support the demands of our eDiscovery business.
- Adhere to strict Data security policies & procedures defined by the Organization and ensure data security at all times.
Preferred Skills
- End to end understanding of the eDiscovery process, starting from Collections, Processing, Reviews to Productions.
- Significant experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool)is a plus.
- Good understanding of Billable, Non-Billable Client tasks.
- Relativity Certified Administrator ( RCA) or any Relativity or eDiscovery Certifications is a plus
- Familiarity with computer forensic tools is a good to have, but not required. (i.e. Encase, Forensic Tool Kit, MacQuisition, Cellebrite.).
- Ability to understand proprietary software related to Data processing, Data Hosting and Time keeping.
- Develop or possess strong organizational skills and an extreme attention to detail.
- Proficiency with Windows and related software, such as Microsoft Excel, Power Point
Qualifications:-
- Bachelors degree
Certifications on database and data handling, preferred but not a mandatory requirement
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Project Manager
Employement Type: Full time
Contact Details:
Company: eDiscoveryLocation(s): Mumbai
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Keyskills: Relativity eDiscovery Client Services Project Management eDiscovery EDRM LPO eDiscovery project management Client Management RCA Legal Process Outsourcing Client Communication Nuix Relativity or eDiscovery Certifications Brainspace
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