Salesforce Consultant
- Fulcrum Digital
- 8 - 13 years
- Pune
- 10 months ago
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Job Description
Salesforce Consultant :
Pune/Hybrid
Permanent
Who are we:
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. We specialize in delivering complex digital commerce ecosystems to large and small customers through a team-oriented and collaborative work environment. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.
Purpose of the Role:
We are seeking an experienced Salesforce Developer & Functional Analyst to support the ongoing development, enhancement, and maintenance of the Salesforce platform at Client. This role sits within the Innovation & Transformation Team of the Academic Related Resources Directorate and will play a crucial part in both technical development and business analysis for Salesforce-based solutions.
In addition to building and customizing Salesforce applications, this role will support product backlog management, gather and refine business requirements, and collaborate closely with cross-functional teams to ensure solutions meet evolving university needs.
Requirements
Main Activities and Responsibilities:
- Collaborate with stakeholders across departments to gather and document CRM/business requirements
- Manage and maintain the Salesforce product backlog in collaboration with Product Owners and project managers
- Design, develop, test, and deploy custom Salesforce solutions including Apex classes, Visual force pages, and Lightning Components
- Translate business needs into technical specifications and scalable Salesforce solutions
- Conduct system and user acceptance testing (UAT) support
- Create and maintain technical documentation and user training materials
- Assist in the prioritization of enhancements and change requests based on stakeholder feedback
- Ensure platform integrity, security, and alignment with enterprise architecture
- Provide technical support through Client Service Management tool
- Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives)
- Communication and Working Relationships:
- Close collaboration with stakeholders across Client, including academic departments, IT Services, LEAP Programme Team
- Work with change managers, functional leads, and implementation partners
- Partner with end users, support staff, and delivery teams across the Client
Technical Skills:
- Proven advanced experience with Salesforce CRM (minimum 4 years hands-on)
- Deep understanding of Salesforce architecture including Apex, Visual force, SOQL, Lightning Web Components
- Experience with Salesforce administration tasks including flows, profiles, permissions, and validation rules
- Proficiency with HTML, JavaScript, and one backend language (Java, C++, etc.)
- Familiarity with REST/SOAP-based web services and Salesforce APIs
- Experience with Salesforce integration tools (MuleSoft, Zapier, etc. is a plus)
- Strong knowledge of Salesforce data tools (Data Loader, Workbench, DemandTools)
- Version control and DevOps tools (e.g., Git, Gear set, Copado) experience preferred
Functional / Analyst Skills:
- Experience in product backlog grooming and prioritization
- Ability to gather and document business requirements and translate them into functional specifications
- Strong understanding of higher education processes and use cases (preferred)
- Experience working in Agile/Scrum environments
- Skilled at stakeholder communication and expectation management
- Able to create user stories, acceptance criteria, and support UAT
Desirable Qualifications:
- Salesforce Certified Platform Developer I/II
- Salesforce Certified Administrator
- Salesforce Certified Business Analyst (preferred)
- Agile certification (Scrum Master or Product Owner role) is a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: CRM ArchitectEmployement Type: Full timeContact Details:
Company: Fulcrum WorldwideLocation(s): Pune
Keyskills: SFDC Salesforce CRM Sales Force Development Salesforce
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