Roles & Responsibilities:
1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.
Key Success Metrics:
'Productivity, Average handling time, First contact resolution
Note : Prefer Candidate from Noida/Ghaziabad or candidate ready to relcoate to Noida/Ghaziabad
Keyskills: Communication Skills Convincing Power
About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...