General Manager - Operations @ RS Business Support

Job Description

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel, as per the Organizational chart.

• Hold regular briefings and meetings with all head of departments.

• Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.

• Lead all key property issues including capital projects, customer service and refurbishment.

• Handling complaints, and oversee the service recovery procedures.

• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

• Ensure all decisions are made in the best interest of the hotels and management.

• Deliver hotel budget goals and set other short and long term strategic goals for the property.

• Developing improvement actions, carry out costs savings.

• A strong understanding of P&L statements and the ability to react with impactful strategies

• Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 

• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.

• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.

• Prepare a monthly financial reporting for the owners and stake holders.

• Draw up plans and (revenues, costs, etc.) for the owners.

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. 

• Act as a final decision maker in hiring a key staffs.

• Coordination with HOD's for the execution of all activities and functions.

• Overseeing and managing all departments and working closely with department heads on a daily basis.

• Manage and develop the Hotel Executive team to ensure career progression and development.

• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

• Provide effective leadership to hotel team members.

• Lead in all aspects of business planning.

• Responsible for safeguarding the quality of operations both (internal & external audits).

• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

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Keyskills:   maintaining professional relationships hotel accounts hotel operations restaurant management