Desktop Engineer Visakhapatnam @ Vayam Info Solutions

Job Description

Desktop Engineer

Troubleshooting & fixing desktop / laptop OS, email client, printer / scanner, print queue related L2 level issues

Creating OS images to reduce the OS deployment time
Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
Escalation handling  & Knowledge of  DHCP  and DNS  .  function of  DORA process.
 Desktop /Laptop Inventory management
Coordinating with Asset tracker for maintenance of Asset Management
Mentoring FMSs teams unresolved issues
Leading the FMS Team in absence of Team Leader
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents Handle  technical escalations
Ability to acquire; new skills & keep them updated
 Work with Local & Global Teams
Proactive and clear communication skills
Quality and Process Knowledge
Should be good in client communication skills
Willing to Work on Shifts based on the projects need

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Keyskills:   root cause analysis troubleshooting skills desktop support desktop support engineer laptop inventory