Community Programme Manager
- TraceLink Inc.
- 4 - 6 years
- Pune
- 2 months ago
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Job Description
In the role of Community Programme Manager, you will work alongside our team of TraceLink subject matter experts. Your mission will be to ensure a consistent, fantastic experience for members through:
- Community marketing: integrate the TraceLink Community programme into marketing, customer service, partner relations, product development, customer events and other initiatives.
- Community operations: maintain and execute processes in scheduling Community meetings and managing membership.
- Operations: report on KPIs (key performance indicators) on Community health and ensure that processes for membership and group engagement are running smoothly.
- Programme communications: develop, plan and execute communications to retain and to engage our current members, as well as develop promotional materials and campaigns to recruit new members.
- Best Practices: bring in ideas and must-haves from outside community programmes and implement ways to engage members through gaming, technologies, awards, etc.
RESPONSIBILITIES
- Informs TraceLink s overall Community strategy by leveraging best practices in membership management through membership in professional groups
- Communicates benefits of TraceLink Community as well as ensures transparency of topics and group membership to external stakeholders (e.g. updating our Community section on tracelink.com) and to TraceLink partners
- Celebrates and encourages Community member success through incentives, recognition programs, and awards
- Educates internal stakeholders on benefits of Community for both themselves and for customers and partners
- Manages schedules for the portfolio Community meetings, including communications to members and to relevant internal stakeholders
- Monitors and analyzes group performance and outcomes on key metrics related to attendance, engagement, and advocacy
- Liaises with Community members on membership requirements and issues, coordinating with Community Operations as required
QUALIFICATIONS
- 8+ years related experience
- Excellent communication skills (first and foremost in English)
- Ability to manage internal stakeholders and resource dependencies
- Facility with web page content management system to update Community content
- Experience with online community platforms is a big plus
- Tact, firmness, and flexibility in managing customer requests for Community membership and in holding internal stakeholders accountable for responsibilities
- Ability to pinpoint issues in membership or engagement and devise strategies and tactics to improve both
Job Classification
Industry: InternetFunctional Area / Department: Marketing & Communication
Role Category: Corporate Communication
Role: Community Management
Employement Type: Full time
Contact Details:
Company: TraceLink Inc.Location(s): Pune
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Keyskills: Supply chain Pharma Content management system Legal Scheduling Life sciences Customer service Gaming Software solutions Recruitment
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