Onsite Support Executive - Route Mobile
- Route Mobile (RML)
- 1 - 4 years
- Hyderabad
- 2 years ago
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Job Description
- Research and identify solutions to software issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration(Basic)
- Ask customers targeted questions to quickly understand the root cause of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (eg software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions [optional]
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Requirements:
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Experience in Linux OS Patching , Commands and Application debuggings
- Checking log files with different linux command, understand the issue and resolve it
Skills:
- ShellScript , Java (Basic) , DB basics
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: Route Mobile (RML)Location(s): Hyderabad+ View Contact
Keyskills: Network configuration Onsite support Linux Helpdesk Remote desktop Windows Troubleshooting Mac Os Support Executive
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Route Mobile (RML)
Route Mobile is a leading Cloud Communication Platform provider, catering to enterprises, over-the-top (OTT) players and mobile network operators (MNO). Our range of enterprise communication services includes smart solutions in Messaging, Voice, Email, and SMS Filtering, Analytics & Monetization...
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