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Manager, TAM @ Fourkites

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 Manager, TAM

Job Description

 
The Customer Operations organization at FourKites is excited to bring on a Manager of Technical Account Management to help evolve and maintain the overall vision of the Technical Account Management (TAM) team. While directly reporting to the Director, TAM and Customer Success, you will be enhancing how our customers see value. We are looking for a team member who is consultative, technical, and analytical. This individual should be a strong leader who is collaborative and passionate about helping customers maximize their value using the FourKites platform.
If you are a strong technical leader capable of managing a team of Technical Account Managers (TAMs) responsible for the following, we want to meet you! Primary responsibilities of this team include:
  • Partner with customer success to mitigate churn and drive value
  • Develop technical understandings and perspectives of customer integrations and platform setups and drive optimizations
  • Consultative and solution-oriented, acting as a product solution expert
  • Efficiency-first: Driving AI and Automation projects to drive internal process improvements and proactive customer results
  • Results-driven, focused on measurable impact on a customer
What youll be doing:
  • Grow and maintain the charter and vision of the Technical Account Management team
  • Prioritize and monitor team activity to ensure timely delivery of customer requests
  • Responsible for day-to-day management activities, including: capacity planning and staffing, performance reviews, professional development conversations, and escalation support
  • Assist the team in understanding complex requests and determining impactful solutions
  • Partner with Customer Success to identify and deliver product best practices
  • Collaborate with peers in Customer Success, Carrier Operations, Implementation, Product, Marketing, and Engineering
  • Recruitment of team members
Who you are:
  • 6+ years of of customer facing experience
  • 2+ years of technical people leadership experience
  • Experience with sql, technical architecture, and integrations
  • Understand technical challenges and effectively collaborate internally
  • Possess customer-facing skills that you re excited to take to the next level
  • Detail oriented with strong communication skills
  • Logistics and supply chain experience preferred, but not required
  • Salesforce knowledge, comfortable in Excel, and are familiar with exception-based reporting
  • Agile and thrive with teamwork, collaboration

Job Classification

Industry: Courier / Logistics
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Head - Customer Success
Employement Type: Full time

Contact Details:

Company: Fourkites
Location(s): Remote

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Keyskills:   Supply chain Automation Machine learning Agile Account management SQL Salesforce Recruitment Logistics Capacity planning

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Fourkites

Why FourKites?Be a part of the emerging team and do something that matters. With the first of its kind, FourKites provides comprehensive innovative real-time tracking and supply chain visibility solutions across transportation modes and digital platforms. Using FourKites, the shipper...

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