Account Manager - RCM @ ECLINICAL

Account Manager - RCM

Position Overview

We are seeking a highly motivated and detail-oriented individual to join our team as an Account Manager for our Revenue Cycle department. The Account Manager will play a crucial role in overseeing the financial aspects of our healthcare operations, ensuring accurate billing, efficient claims processing, and successful payment collection. Additionally, this role will serve as the main liaison between our organization and the clients, fostering strong relationships and effective communication.

Job Functions/Responsibilities

• Cultivate and nurture strong relationships with Practice (Client), serving as the main point of contact for their revenue cycle needs.

• Proactively address inquiries, concerns, and requests, ensuring a high level of client satisfaction and engagement.

• Collaborate with Practice (Client) to understand their unique requirements and work with standard operating procedures of revenue cycle.

• Manage a portfolio of client accounts, overseeing the end-to-end revenue cycle process.

• Collaborate with internal teams and external stakeholders to ensure accurate and timely billing, claims processing, and payment collection.

• Monitor key performance metrics to identify trends, patterns, and opportunities to improve client???s financial health.

• Provide regular updates to Practice (Client) regarding the status of their accounts, keeping them informed about financial matters and addressing any concerns promptly.

• Deliver clear and concise explanations of complex billing and revenue cycle processes, ensuring Practice (Client) have a comprehensive understanding.

• Continuously assess the revenue cycle process, identifying areas for enhancement and streamlining.
• Stay informed about changes in healthcare regulations, insurance policies, and industry best practices to ensure compliance and adaptability.

• Contribute to the development of strategies and initiatives aimed at optimizing revenue cycle performance.

Experience/Education Requirements

• Bachelor???s Degree required; Master???s Degree preferred
• Adheres to all company policies and mandatory compliance protocols as required by eCW.

Requirements:

• Freshers / 1+ year of relevant industry experience.

Other Skills/Abilities

• Revenue Cycle Processes
• Healthcare regulations
• EHR and Billing software
• Industry Trends
• Effective Communication
• Interpersonal relations
• Analytical thinking
• Attention to detail.
• Time management
• MS office
• Client-focused
• Problem solver
• Empathetic listener
• Proactive attitude
• Team collaboration

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.