Voice Expert
- Lemonpeak Marketing
- 1 - 4 years
- Chennai
- 3 years ago
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Job Description
- Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
- Identifying and assessing customers needs to achieve satisfaction.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interaction regularly
- Should be fluent in English
- Relevant experience in customer service would be an added advantage
- Very good spoken English with the right attitude
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Lemonpeak MarketingLocation(s): Chennai+ View Contact
Keyskills: Training Sales Customer satisfaction Spanish Customer service Customer complaints Sales training Customer interaction
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