Help Desk Support Engineer
- Feathersoft Info
- 0 - 1 years
- Kochi
- 3 months ago
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Job Description
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation.
- Provides answers to clients users by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Improves system performance by identifying problems and recommending changes.
- Accomplishes information systems and organization mission by completing related results as needed.
- Asset Management
- Alert Monitoring
Requirements Preferred Skills:
- Problem solving
- Desktop Administration Network Basic skills
- Operating systems
- Verbal communication
- Phone skills
- Customer service
- PC proficiency
- System administration
- Asset Management
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time
Contact Details:
Company: Feathersoft InfoLocation(s): Kochi
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Keyskills: Desktop administration Helpdesk Operating systems Customer service Asset management Research Troubleshooting Technical support Monitoring System administration
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