Urgent Hiring || Technical Support Engineer || ThinkSys Software Noida
- Thinksys Software
- 0 - 2 years
- Noida, Gurugram
- 1 month ago
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Job Description
Job Summary
Were seeking a Technical Support Engineer to provide support during IST and European hours. This
role focuses on monitoring and triaging customer issues, investigating logs, and escalating critical
problems to the engineering team. Youll also assist customers directly when high-priority issues arise.
Key Responsibilities
Monitor and Triage: Handle incoming customer issues during overnight and holiday hours.
Technical Investigation: Analyze logs and diagnostics to identify and resolve technical problems.
Issue Escalation: Collaborate with engineering to prioritize and resolve complex issues.
Customer Interaction: Communicate with customers during critical incidents to gather
information and provide updates.
Documentation: Maintain internal knowledge base and contribute to process improvements.
Requirements
Based in IST or European time zones.
Experience in technical support or engineering, preferably in a B2B SaaS environment.
Proficiency in log analysis and programming (JavaScript preferred).
Strong problem-solving skills and attention to detail.
Fluent in English, with excellent written and verbal communication.
Free
Snacks
Indoor and
Outdoor Parties
Games
Benefits Offered
Flexible Work Hours.
Work on impactful, industry-changing projects.
Continuous learning and career growth opportunities..
Collaborative, innovative, and inclusive environment.
Insurance Group Medical Coverage, Employee Personal Accident,
Maternity and Paternity Leaves.
Performance Feedback Sessions.
Competitive Compensation.
Rewards and Recognition Program, Employee Referral Program, Fun Events. Role & responsibilities
Job Classification
Industry: Engineering & ConstructionFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Thinksys SoftwareLocation(s): Noida, Gurugram
Keyskills: Technical Support CSS HTML Troubleshooting
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