Salesforce AI Developer
- TekWissen
- 5 - 10 years
- Hyderabad
- 3 months ago
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Job Description
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Salesforce AI Developer
Location: PAN India
Work Type: Hybrid
Job Type: Full Time
Job Description:
- We are seeking an experienced Senior Salesforce Developer with deep expertise in Agentforce, integrations, sales,cpq and Experience Cloud.
- Lead the design , development , and implementation of AI-driven solutions using Salesforce Einstein features around Sales & Experience cloud
- Collaborate with architects and AI engineers to design AI-driven solutions for predictive analytics, customer insights, and automation.
- Integrate third-party applications and data sources with Salesforce via APIs Collaborate with product managers, data scientists, and developers to ensure successful implementation of AI/ML solutions aligned with business goals.
- Implement automated workflows and intelligent data-driven decision systems within Sales Cloud, experience cloud
- ead the design and development of scalable solutions in Salesforce Agentforce and Experience Cloud environments.
- Build and customize Lightning components, Apex classes, Visualforce pages, Flows, and APIs to support agent and customer portals.
- Design and implement seamless integrations with core systems such as policy administration, claims, billing, and document management via REST/SOAP APIs, middleware (e.g., MuleSoft, Boomi), or event-driven architectures.
- Develop custom components, templates, and branded sites within Experience Cloud to support self-service and agent experiences.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Maintain and optimize data models, sharing rules, and user roles for different Experience Cloud personas (agents, customers, partners).
- Ensure best practices in coding, testing, and DevOps deployment strategies (e.g., Autorabit, Copado).
- Troubleshoot production issues and provide ongoing support for Salesforce-based applications.
- Participate in Agile ceremonies and maintain technical documentation
Key Qualifications:
- 7+ years of overall experience in Salesforce development with at least 2 + years of relevant hands-on experience in Salesforce AI Solutions development. Expertise in Salesforce Einstein AI features which includes Sales Cloud Einstein , Service Cloud Einstein , Einstein Copilot, Prompt Builder , Einstein Studio, Einstein Chatbot etc. Expertise in customizing applications using Apex, LWC and Lightning Flows
- Experience with data modeling, data integration using REST APIs and handling large datasets within Salesforce.
- Good understanding of machine learning algorithms, including classification, regression, clustering, and time series forecasting.
- Strong understanding of Salesforce architecture, including Sales and Service Cloud features.
- Familiarity with NLP, image recognition, sentiment analysis, and other AI applications to improve customer experience.
- Strong problem-solving skills and the ability to translate complex business needs into actionable AI/ML solutions.
- Strong understanding of natural language processing (NLP) and its application in creating effective AI prompts.
- Knowledge of AI governance, model explainability, and data ethics.
- Knowledge on leveraging large sets of structured and unstructured data to develop data-driven tactical and strategic analytics and insights using ML, NLP solutions
Preferred Skills (Good to have) :
- Salesforce Certified in one or more areas: Einstein Analytics and Discovery Consultant, Salesforce Platform Developer II, or Salesforce Certified AI Associate.
- Experience in Salesforce Data cloud
- Hands-on experience with Salesforce Agentforce (Experience cloud and custom agent platforms).
- Strong command of Apex, Lightning Web Components (LWC), SOQL, and Flow Builder.
- Proven experience in integrating Salesforce with external systems using REST, SOAP, middleware, or event platforms.
- Experience designing and managing Experience Cloud sites, including branding, access control, and custom components.
- Salesforce certifications strongly preferred: Platform Developer I/II, Experience Cloud Consultant, Integration Architecture Designer.
TekWissen Group is an equal opportunity employer supporting workforce diversity
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: TekWissenLocation(s): Hyderabad
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