PTA Power Platform
- Launch It Consulting
- 5 - 10 years
- Hyderabad
- 3 months ago
- Email to a friend
- Report this job
Job Description
PTA - Power Platform
Responsibilities:
Provide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates
Partner with the SDM and CSS Training teams (CSS L&D and WWL) to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
Case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced "time to" measures)
Readiness Content (identify need for and create content; contribute to readiness efforts where you are the SME)
Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)
Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working w/SPM.
Release Management and Deployment for DP (ensure it happens, don't own directly)
Focus on the quality of engagement, working with the DP Quality team
As a technical/program SME, collaborate with all stakeholders to identify and recommend technical/program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
Participate in Technical & SME Interviews for New PTA Hires
Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
Success Measures:
Customer Satisfaction meeting and exceeding all targets as set in SoW for DPs
Tech & SME Skill Gap Reductions
DP Process & Delivery Standards Compliance
Team Evolution / Overall Readiness
Handle 95% of escalations to PTA team without intervention from Internal teams except for Bugs and product defects
Manage ICM/Bug Creation to SLAs
Qualifications:
Minimum 5 years hands-on experience in Power Platform systems.
Experience in SaaS product support or web frontend development and QA; Familiarity with programming languages such as C# and Python; Knowledge of database technologies such as SQL Server/Oracle.
Excellent Communication Skills: verbal, listening and written.
Experience in customer facing service role in any capacity.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Launch It ConsultingLocation(s): Hyderabad
Keyskills: Power BI Power Apps Power Platform Power Automate Canvas Create Power Automate flows Model Driven Troubleshooting Dataverse Client/Customer Interaction Power Virtual Agents customization of Power Apps Dax
Similar positions
Launch It Consulting
Launch IT India is wholly owned subsidiary of Launch / Direct Technology ( http://www.launchcg.com http://directtechnology.com ) a US company, offers attractive compensation and work environment for the prospective employees. Launch is an entrepreneurial business and technology consultancy. We help ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in