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Production Support Lead @ DMart

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 Production Support Lead

Job Description

Minimum Qualification:

  • B.Sc. (IT/CS) or BCA or MCA or BTech/BE (Mech, Elec, E&TC, CS).

Experience:

  • Overall 12+
  • years in the IT sector with a minimum 5 years dedicated to application production support.

Job description:

  • Responsible for application production support processes and incident management. (Mandatory)
  • Own the overall production support for all tracks.
  • Drive the support tracks with SLAs and coverage windows
  • Capture and action the root causes for critical and fatal incidences
  • Crisp reporting of the metrics on weekly and monthly basis
  • Coordinate with all tracks for smooth functioning of applications
  • Reduce repetitive activities efforts by fixing issues or by automating with the help of development team
  • Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics
  • Create issues handling process, standardize and enforce with all tracks, keep it up-to-date
  • Create and implement a plan to scale the support team based on the business expansion plan
  • Own Release management for all the tracks and be gatekeeper for quality of releases
  • Ensure data and environment security as custodian of the production environment

Skills:

  • Good Communication Skills in English - verbal and written (mandatory)
  • Good hands on experience of using JIRA tool and Excel is mandatory
  • Knowledge of Ecommerce domain (Preferred)
  • Knowledge of ITGC audit (Preferred)
  • Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred)
  • Sound understanding of application production support processes and incident management. (Mandatory)

Job Classification

Industry: Retail
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: DMart
Location(s): Mumbai

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Keyskills:   Production Support Change Management Business Continuity Planning Disaster Recovery Incident Management ITIL ITIL Process DR Bcp Release Management

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DMart

Avenue E-commerce Limited (AEL) is an online extension of Avenue Supermarts Limited flagship brand. Dmart Ready is the mobile application through which our customers order grocery and other utility products. We seek to be a one - stop shopping destination for the entire family , mee...