Desktop Support Engineer @ Elancer It Solutions

Job Description

Job summary:

We are seeking a skilled and focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, hardware, software, and network infrastructure. You will be the first line of defense in diagnosing and resolving technical problems.

Key Responsibilities:

• Respond to support tickets, phone calls, and in-person requests in a timely and professional manner.
• Install, configure, and troubleshoot operating systems and standard applications.
• Troubleshooting networking and connection issues.
• Set up and maintain user accounts, permissions, and access rights.
• Maintain asset inventory of hardware and software.
• Providing basic training in computer operation and management.
• Maintain documentation for IT policies, procedures, and troubleshooting guides.
• Ensure security best practices in device and network usage.

Requirements:

• Bachelors degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal, problem-solving and communication skills.

Details:

Domain: Networking

Designation: Desktop Support Engineer.

The number of openings: 01.

Full-time/Internship: Full time.

CTC: 2.5 to 3.0 LPA.

Experience: Freshers or Experience.

Bond period: One year.

Interview Procedure:

1st round: Technical

2nd round: Test

3rd Round: HR

Kindly note the interview details:

Interview Time: 10:00 am to 03:00 pm.

Location: Elancer IT Solutions Pvt Ltd

Unit 2A, 08th Floor, Vamsiram Suvarna Durga Tech Park, Financial District, Nanakramguda, Hyderabad, Telangana- 500032

For any further assistance, please contact the HR dept.

8886063***

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Keyskills:   Operating Systems Hardware Networking Troubleshooting