Customer Care Executive ( Diagnostic) @ 1mg

Job Description

Job Title: Customer Care Executive ( Diagnostic)

Location: Delhi ( Okhla )

Department: Customer Service / Diagnostics supply chain

Reports To: Customer Support Manager

Job Description:

We are seeking a detail-oriented and empathetic Customer Care Executive for our Diagnostics division. The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly, and ensuring a seamless diagnostic service experience. A strong background in healthcare, particularly diagnostics or lab operations, is essential.

Key Responsibility :

1. Coordinate, Troubleshoot & Document:

Liaise with laboratories to resolve technical or logistical issues and communicate any delays.

Identify service bottlenecks and initiate appropriate follow-ups.

Maintain accurate and comprehensive documentation of customer interactions and issue resolutions.

2. Elevate Customer Satisfaction:

Communicate with empathy, professionalism, and a solution-oriented mindset.

Deliver timely and accurate information and updates to customers regarding diagnostic services.

3. Resolve Customer Issues:

Handle customer queries through calls and emails with professionalism and speed.

Conduct consistent follow-ups and escalate unresolved cases to ensure resolution.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Diagnostics MLT Customer Care