Chat Support Executive
- Cognizant
- 1 - 5 years
- Bengaluru
- 10 days ago
- Email to a friend
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Job Description
LMS Support Consultant - Ads Email - Vendor OnboardingSkills OutlineKey Skills Needed:
- 2-3 years of experience in working with an online advertising product in support, sales or
optimization capacity
- Basic to intermediate understanding of advertising concepts
- Basic to intermediate understanding of advertising terminologies and jargon
- Understanding of customer journey of a marketer and key purchasing decision moments
- Exposure to marketing concepts like purchasing funnel, marketing mix, AB testing, ROAS
etc.Job DescriptionLMS Ads Consultant Job DescriptionWe are looking for a Marketing Consultant to join our LinkedIn Marketing Solutions (LMS)Support team to deliver an outstanding member experience to Marketing Solutions clients. Inthis role you will be responsible for responding to a variety of inquiries from advertisers on ourplatform submitted through multiple communication channels. Your key duties will be answeringquestions about Marketing Solutions products, diagnosing and troubleshooting campaignperformance issues, while at the same time suggesting key ways to add value to the overallexperience to help advertisers maximize the performance of their campaignsResponsibilities:Responsibilities:
- Develop and maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS)
products through ongoing training while being keenly aware of trends in the online advertisingindustry
- Create deeper conversations with members to maximize the value of LMS products and align
with advertiser goals
- Provide basic technical support solutions to LMS advertisers and escalate to tier 2 teams
accordingly
- Make judgment calls as to when to provide personalized solutions versus following processes
- Own the definition and operational rollout of LMS standard operating procedures and new product
launches through documented policies and guidelines
- Determine advertisers needs and be suggestive about potential solutions
- Work efficiently and prioritize projects and work using the appropriate systems and
communication channels
- Collaborate with co-workers and cross-functional peers to ensure excellent information flow and
feedback on process, policy and product changes that will affect advertisers Understand, embody and execute LinkedIns culture and core values Candidates should be flexible to work on changing shift timings starting from earlymorning to afternoon. Candidates should be flexible to work on weekend shifts.Basic Qualifications:
- B.A. or B.S. degree or equivalent experience
- 4+ years of experience in customer service, advertising operations, marketing strategy, or
account management with an advertising publisherPreferred Qualifications:
- Supporting or selling a product/solution utilizing multiple communication channels (email, chat
and phone)
- Experience with using/supporting online advertising and/or paying customers (PPC, search or
content marketing, etc)
- Exceptional communication and selling skills
- Adept at cross-functional team or individual partnership and collaboration with the ability to
interact with all levels of the organization
- Ability to analyze data, trends and client information to identify product or service growth
opportunities
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Advanced knowledge of MS Office (Outlook, Word, PowerPoint and Excel
- Strong leadership qualities and ability to learn and coach new hires on marketing concepts and
operations.
- Experience in supporting new product launches and product and feature adoption initiatives
- Experience handling CRM-based customer contact operations for a large organization
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time
Contact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: Email Support Chat Support International Chat Process Non Voice Process
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