Solution Support - Sr Engineer
- Fico
- 3 - 6 years
- Mumbai
- 2 months ago
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Job Description
- As a generalist, support the full stack of Public Cloud, Private Cloud, and hosted web based applications.
- Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.
- Drive incidents to resolution during scheduled upgrade activities and tasks.
- Implement, monitor, refresh, and perform tasks on select/key Platform solutions.
- Solution Deployment and Promotion.
- Solution Technical Regression Testing (post upgrade).
- Solution Technical Performance Validation/Testing/Sizing (post upgrade).
- Solution Change Management (deployments, patches, upgrades).
- Solution Monitoring (setup and alerting from solution, bureaus).
- Adjust Logging (e.g., Kafka/Gridgain).
- Solution Incident Investigation and Resolution.
- Support of Solution Customizations (e.g., groovy scripts, models) for break/fix.
- Solution related OEM Support L2 L3 of the Solution.
What We re Seeking
- Intermediate to advanced RedHat Enterprise Linux (RHEL) experience.
- Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). OutSystems a plus.
- Knowledge/Experience with cloud computing platforms (AWS) and automation/container management (Kubernetes, etc.).
- Working knowledge of relational database systems MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
- Working knowledge of LDAP design, implementation, and networking.
- Knowledge and experience administering multi platform operating system environments (Windows and LINUX).
- Working knowledge of Storage Management Solutions (SAN, NAS, etc).
- Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Firsthand knowledge of load balancers and firewalls desired.
- Familiarity with ITIL standards and technologies (ServiceNow).
- Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.
- Ambitious and self driven.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time
Contact Details:
Company: FicoLocation(s): Mumbai
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Keyskills: Unix Automation Linux Networking MySQL Customer support Perl Windows ASP SQL
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