Senior Operations Manager_ International BPO | Hyderabad
- 24 7 ai
- 5 - 10 years
- Hyderabad
- 9 months ago
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Job Description
Key Responsibilities:
- Lead overall operations, ensuring achievement of KPIs, SLAs, and sales targets
- Manage and coach Operations Managers to drive performance and engagement
- Serve as the key point of contact for clientsunderstand requirements, propose solutions, and identify upsell opportunities
- Oversee talent development, succession planning, and team communication
- Conduct client reviews and manage day-to-day operational interactions
- Implement best practices, drive process improvement, and ensure business continuity
- Manage peak periods efficiently (especially retail seasons)
Preferred candidate profile :
- Graduate in any discipline
- 5-7 years in an international BPO, including 3+ years in an Ops Manager role
- Experience managing telecom operations is a plus
If interested in above role please share you CV to
Kr*******m@***.ai
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: 24 7 aiLocation(s): Hyderabad
Keyskills: International BPO Escalation Management Telecom Service Delivery Service Delivery Management Process Management Business Operations Bpo Operations Management Email & Chat Process Customer Service Operations International chat Operations Management
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