CSH Preventive & Remote Analyst @ Expert Solution

Job Description

JD for Remote Support Analyst Secure Power (24X7)

Duties and Responsibilities

1. Monitor remotely, critical infra equipment which supports IT systems and components in the electrical distribution through an integrated platform followed by relevant incident and problem management

2. Responsible for answering incoming telephone calls, alerts, web-based incidents and prioritizing customer support needs

3. Manage and maintain critical facility Monitoring Systems (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks)

4. Awareness and alignment to internal OLAs, external SLAs and personal KPIs

5. Understanding of Energy Efficiency concepts and identifying opportunities to optimize energy consumption patterns.

Mandatory skill sets

Good communicator with a natural aptitude for dealing with people

Ability to converse in English fluently.

Ability to write formal emails

Good email and phone etiquette

Basic knowledge of electrical concepts/devices and electronics essential

Working knowledge of major operating systems (Microsoft) Optional

Demonstrate flexibility and an ability to learn quickly.

Good problem-solving abilities and aptitude to understand and explain technical information.

Proven ability to work towards individual and team targets.

Secondary

To be able to contribute as an Individual contributor and a team player.

Preference for previous experience in Building Management systems or similar monitoring platforms.

Knowledge of Incident Management, Problem Management and Change Management

Willingness to work in rotational shifts including the state /national holidays.

Experience

2 to 3 years of experience in a technical contact centre with voice process supporting UK /Europe/US

2+ years of field experience as a service engineer for UPS, Cooling systems, and Electrical Distribution will be an added advantage

BE/Btech in electronics /Computer science

Three-year diploma from a reputed institution.

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Keyskills:   building management systems remote support problem solving phone etiquette air conditioning customer support equipment supply change management operating systems energy efficiency problem management management systems incident management building management electrical distribution it slas basic email english