Backend Executive - Client Communication
- Logix Incorporation
- 50 Positions
- Bengaluru
- 5 days ago
- Email to a friend
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Job Description
- Manage and respond to client escalations via email in a timely and professional manner.
- Draft grammatically correct, clear, and concise emails.
- Ensure zero delays in communication and maintain high standards of turnaround time (TAT).
- Collaborate with internal teams to resolve client issues effectively and efficiently.
- Maintain proper records of all correspondence and actions taken.
- Use CRM tools and internal systems to update communication logs and track issue resolution.
- Assist the operations and support teams by providing backend support documentation and communication insights.
- Excellent written communication and email drafting skills.
- Proven ability to handle client communication under pressure with a calm and professional tone.
- Strong grammar and business writing skills no spelling or grammatical errors.
- Time management and organizational skills to handle multiple queries/escalations at once.
- Ability to maintain a positive tone even in difficult conversations.
- Proficiency with tools like Outlook, Gmail, Excel, and CRM platforms.
- Bachelor's degree in any discipline (preferably in Communications, Business Administration, or related fields).
- Prior experience in backend operations or client-facing email support roles.
Job Title: Backend Executive - Client Communication Specialist
Location: Work from Home
Experience: 2-5 Years
Employment Type: Full-Time
Job Summary:
We are looking for a detail-oriented and proactive Backend Executive with strong expertise in handling client escalations and professional email correspondence. The ideal candidate should have excellent written communication skills, a knack for prompt response handling, and the ability to manage backend operations efficiently while ensuring client satisfaction.
Key Responsibilities:
Required Skills:
Preferred Qualifications:
If you are interested in this opportunity, please submit your resume to ka************4@gm**l.com. For any inquiries or to express your interest via WhatsApp, please contact hidden_mobile. Be sure to include "Backend Executive - Client Communication Specialist "Application - [Your Name]" in your message.
Best regards,
Logix Incorporation
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: HR
Functional Area: Not Specified
Role/Responsibilies: Backend Executive - Client Communication
Contact Details:
Company: Logix IncorporationLocation(s): Bengaluru
Keyskills: backend operations client handling communication skills
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