Opening for Customer Support Executive (Claim) @ Impact Infotech

Job Description

we are looking candidates who are interested with insurance industry

budget - Upto 4 LPA

Experience - Fresher or experience

should be comfortable with call support (Inbound calls )

Fluent communication skills

Only Male candidates

What you will be doing:

        Answer customer queries in a positive and effective manner, both via e-mail and over the phone

        Identify and assess customers needs to achieve satisfaction

        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

        Follow communication procedures, guidelines and policies

        Take the extra mile to engage customers

        Serve customers by providing product and service information and resolving product and service problems

        Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution

What we are looking for:

        Proven customer support experience

        Strong phone contact handling skills and active listening

        Customer orientation and ability to adapt/respond to different types of characters

        Excellent communication and presentation skills

        Ability to multitask, prioritise, and manage time effectively

if you are interested please share resumes on hidden_email

Employement Category:

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Keyskills:   voice process claims customer service bpo call centre outbound call center operations calling claims processing