To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction. (1.) Key Responsibilities 1. To troubleshoot and resolve tickets raised by the clients. 2. To undertake training programs for new joinees 3. To perform knowledge transition during project enhancements 4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. 5. To update self on latest technologies and related areas No. of Positions 5 Skill (Primary) Technical Skills (ERS)-Other Technical Skills-Product Support (L1-L2-L3) Auto req ID hidden_mobileBR Skill Level 3 (Secondary Skill 1) Technical Skills (ERS)-Other Technical Skills-Backend Support Skill Level 3 (Secondary Skill 2) Quality Management Skills (ERS)-Domain Process-Telecom,
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Not Specified Functional Area: Not Specified Role/Responsibilies: Support Engineer