Sr. Manager - Usage & Retention
- Busy Infotech
- 2 - 6 years
- Delhi, NCR
- 1 month ago
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Job Description
Job Description:
You will be responsible for Customer Renewal / Upgrade by managing the complete lifecycle of customers (from onboarding to user activation to renewal / upgrade). Since we have a channel network, you will work with partners across India and ensure that our goals are achieved. You are results-driven, and excited about building an incredibly successful servicing engine alongside a fast-growing team.
1. Retention Strategy and Execution: Identify, develop processes, plan & execute for growth of the following -
- Renewal / Upgrade %
- % of Channel Partners Achieving Their Renewal Upgrade Targets
- Cost Per Renewal / Upgrade
2. Data Orientation:
- Simplify user data to create actionable insights for personalized experiences.
- Harness the power of data to identify actionable insights, proactively address customer churn, and capitalize on missed upsell opportunities
3. Revenue Innovation:
- Develop and optimize alternate revenue channels to enhance the customer lifecycle.
- Drive monthly GMV growth through innovative strategies and effective channel management.
4. Brand Awareness:
- Implement loyalty point system to improve ROI.
- Monitor and analyze program performance to enhance user engagement.
- Lead multi-channel lifecycle marketing to drive awareness and conversion across business verticals
5. Cross-Functional Collaboration:
- Build strong relationships with our partners, actively collaborating with their teams to streamline processes and enhance renewal and upsell capabilities
Skill Sets / Requirements:
- Analytical, process oriented & data-driven - able to derive insights from data to drive informed decisions
- Strong business acumen with understanding of customer needs and behavior
- Good people and process management capabilities
If interested, please share your updated cv to ch**i@bu*y.in
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: Busy InfotechLocation(s): Delhi, NCR
Keyskills: CLM Customer Segmentation Customer Life Cycle Management Retention Churn Management Customer Insight Upsell Usage Strategy Development Cross Sales Channel Management Revenue Generation
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Busy Infotech
BUSY is an integrated business accounting software for Micro, Small and Medium businesses. With over 3,00,000 licenses sold worldwide, BUSY is one of the leading accounting softwares in India.
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