Practice Manager/program Manager - B2b Saas Deployment | Us Shift
- Edcast
- 8 - 10 years
- Hyderabad
- 1 month ago
- Email to a friend
- Report this job
Job Description
Practice Manager/Deployment Manager - B2B SaaS | Hyderabad | Night Shift US | Hybrid
Role Overview: :As a Practice Manager within Professional Services, you will be accountable for Cornerstones growing customer and partner base on the design, implementation, and ongoing support of the full suite of products and services. You will also manage and handle project or account escalations and provide pre-sales support when needed. You will be responsible for ensuring on-time, high-quality deliverables and high levels of client satisfaction. You will be responsible for mentoring project team members in all facets of project governance including developing project scope, timelines, budgets, and deliverable schedules. You will also identify opportunities with existing customers for additional services
In This Role You Will
- Help build Practice by establishing processes, procedures, and templates for pre-sales through delivery experience
- Support the CEM on pursuits based on knowledge from previous project/customer experiences
- Mentor and provide coaching to consultants and project managers
- Manage and build client relationships with key decision makers from project inception to post-implementation; ensure customer satisfaction
- Manage account and customer escalations; facilitate on-site client meetings where needed; articulate issues and resolution options clearly and succinctly
- Monitor on-site and remote day-to-day activities between client and CSOD personnel during the projects
- Interact with account managers, sales, support, success, product engineering, and product management to ensure organizational continuity
- Review weekly status reports and project updates that are within your portfolio. Communicate any escalations or risks that can cause escalations to the Regional PS Leaders
- Provide pre-sales support to the CEMs and look for opportunities to upsell to existing customers who are in flight on projects or recurring services
- Assume areas of ownership within the Professional Services department for internal and external development of staff, processes, procedures, methodologies, and areas of excellence
- Hire and train staff for project delivery while managing billable & productive utilization KPIs for your team
- People Management - Mentoring and coaching a team of direct reports
- Plan and manage services project/portfolio schedules and budgets
- Drive best practices adoption and continuous improvement initiatives
Youve Got What It Takes If You Have
- A minimum of 3-5 years experience managing Software as a Service (SAAS) implementation/deployment in a portfolio leadership role
- Proven track record of developing and maintaining profitable and referenceable customer relationships
- Confirmed experience in proactively identifying, assessing, and mitigating risks during project execution; managing delivery of projects; identifying, developing, and closing services engagements
- Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
- Experience in measuring the progress of projects against established objectives such as revenue, expense management, utilization metrics, delivery quality, and customer satisfaction
- Exposure to monitoring results and taking corrective action to ensure the achievement of the objectives within budget
- Have experience as an escalation contact for implementation issues with the customer decision-maker for resolution
- Excellent communication skills both written/oral; excellent presentation and facilitation skills
Extra Dose of Awesome If You Have
- Strong understanding of HR processes and talent management practices
- Technical Degree preferred, Computer Science degree a plus
- Project Management Professional (PMP) certification is a plus (or willingness to work towards)
- Experience with Salesforce (SFDC), MS Project, Smartsheet, Kantata or other PSA
- Pre-sales support experience
Job Classification
Industry: Software ProductFunctional Area / Department: Consulting
Role Category: Management Consulting
Role: Management Consulting - Other
Employement Type: Full time
Contact Details:
Company: EdcastLocation(s): Hyderabad
Keyskills: B2B HCM SAAS Implementation HRMS Consulting Presales Hcm Cloud
Similar positions
Edcast
EdCast is an award-winning, AI-powered Knowledge Cloud for Unified Discovery, Personalized Learning. The company has customers including Fortune 500 companies and multinational organizations.EdCast uses artificial intelligence and its curation engine to bring together organizations'internal learning...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in