Consultant Customer Success
- Serosoft Solutions
- 3 - 4 years
- Indore
- 8 months ago
- Email to a friend
- Report this job
Job Description
India s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion Serosoft is looking for a Consultant Customer Success who will be responsible to work in partnership with Serosoft clients, advising them how to use our product in order to meet their business objectives or overcome problems.
- Recording and documenting activity through the ticketing system
- Own Product knowledge, customer data configuration and demonstrate excellent ability to understand problem statement and provide most efficient solution
- Facilitate valuable and clear verbal and written communication with clients.
- Monitor CS accounts and identify upsell opportunity
- Provide strategic guidance to client personnel on various modules & increase usage.
- Troubleshoot software related issues and build process flow with efficacy.
- Present product developments considering client s need, recent & upcoming activities.
- Track, analyst and create business report and dashboard depicting key activities such as feature usage rate, product dependency, and customer effort score.
- Coordinate with internal teams to identify & resolve issues as well as opportunities for improvement of system and services.
- Travel on-site depending on project demand.
- Bachelor s degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
- 3-4 years Experience using business ERP/Enterprise applications (Preferably in Education Domain).
- Strong logical, troubleshooting skills and emotional intelligence.
- Excellent communication skills and ability to transform customer conversation into business-driven relationship.
- Outgoing, personable and customer service skills.
- Teamwork skills and goal-oriented mindset.
- An engneering or equivalent degree.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Serosoft SolutionsLocation(s): Indore
Keyskills: Computer science Business administration Ticketing ERP Enterprise applications Senior Analyst Relationship Customer service Troubleshooting Information technology
Similar positions
Serosoft Solutions
What do we do!We are a leading educational software and solutions company, promoted by a dynamic team of erstwhile I-Bankers, US graduates, and MBAs. We are part of the prestigious 50-year old Hindustan Group of Companies (www.hindustangroup.com). Our out-of-the-box and customized solutio...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in