Senior Product Manager
- Netomi
- 5 - 10 years
- Noida, Gurugram
- 2 months ago
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Job Description
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world s largest global brands. Some of the largest brands are already using Netomi AI s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolutionWe should talk.
We re looking for an experienced Senior Product Manager to help bring impactful AI/ML capabilities to life for our growing client base. The ideal candidate has experience with advanced AI/ML technologies especially Large Language Models (LLMs), prompt management, and AI observability and a deep understanding of how to develop intelligent solutions that drive real business value. We seek someone who is self-motivated, passionate about solving complex problems, and confident in making independent, high-impact decisions all while thriving in a fast-paced startup environment. If you re excited about shaping the future of AI-driven products and making a meaningful impact, we d love to hear from you!
Responsibilities
- Take complete ownership of end-to-end product focus areas, ensuring strong execution while keeping users needs at the forefront.
- Deeply understand core business challenges and transform them into meaningful, actionable features that truly impact users, leveraging cutting-edge AI and NLP techniques.
- Thoughtfully prioritize high-impact features to maximize value, with a specific focus on integrating LLM-based solutions, prompt engineering, and ML observability.
- Leverage market and competitor insights to craft a product strategy that not only differentiates but also genuinely serves customers particularly in the realm of conversational AI and generative ML applications.
- Collaborate closely with Product, Engineering, Sales, Marketing, and Customer Success teams ensuring alignment and championing customer needs in contact center and AI-driven solutions.
- Create clear, insightful product briefs, roadmaps, and user stories to guide seamless development and rollout, especially for products that involve LLM/NLP capabilities.
- Partner with the UX team to design intuitive, accessible, and delightful user experiences that harness natural language interfaces and generative AI.
- Work hand-in-hand with Engineering to remove roadblocks, streamline execution, and bring the product vision to life, including robust monitoring and observability for AI models in production.
- Collaborate with Data Science teams to guide research initiatives, shape model development priorities, and ensure rapid translation of prototypes into scalable product features that address real-world customer needs.
- Adapt swiftly to changing priorities, balancing business impact with customer expectations and evolving market conditions particularly as the AI/ML landscape advances rapidly.
- Foster open knowledge-sharing and alignment across teams, ensuring everyone feels connected to the product vision and empowered to contribute in our agile, fast-paced environment.
Requirement
- Engineering degree with 5+ years of progressive product management experience; an MBA from a Tier 1 institute is a plus.
- Experience working in a startup with small teams is a must, in a role focused on independent decision-making and driving impactful AI/ML initiatives.
- Proven success in delivering AI/ML-driven SaaS products with measurable business impact, managing multiple initiatives, and making data-driven decisions for tangible results. Familiarity with LLMs, prompt management, and NLP techniques is highly desirable.
- Demonstrated ability to collaborate with Data Science teams, effectively bridging research efforts and commercial product requirements to accelerate development and ensure innovation directly translates into customer value.
- Keen attention to detail with the ability to clearly explain complex ideas, both in writing and speech particularly around AI observability, model performance, and data pipelines.
- Strong interpersonal and communication abilities, with a talent for influencing stakeholders across all organizational levels, including technical and non-technical audiences.
- Experience with customer service/contact center platforms is a plus, especially if involving AI-driven automation or virtual agents.
- Familiarity with Agile, Scrum, and Lean Startup methodologies, with experience in rapid prototyping environments ensuring quick iterations and continuous improvement of AI-enabled products.
Job Classification
Industry: InternetFunctional Area / Department: Product Management
Role Category: Product Management - Technology
Role: Product Manager
Employement Type: Full time
Contact Details:
Company: NetomiLocation(s): Noida, Gurugram
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Keyskills: Product management Automation Product engineering data science Agile scrum Artificial Intelligence Customer service Research Continuous improvement Monitoring
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Backed by the worlds top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.
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