Customer Care Executive:
Responsibilities and Duties
*Manage large amounts of incoming calls
*Generate sales leads
*Identify and assess customers' needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and call handling quotas
*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers*Managing incoming calls and customer service inquiries
*Generating sales leads that develop into new customers
*Identifying and assessing customers needs to achieve satisfaction
* Excellent Communication skills in English, Hindi, Telugu
* Should be proficient in Computer Skills.
Required Experience, Skills, and Qualifications
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Should be Proficient in English, Hindi and Telugu
Qualification - +2/Graduates.
Location: Jubilee Hills
Contact: Srilekha HR-hidden_mobile
Keyskills: outbound malayalam tamil bengali telugu inbound english customer service hindi
We Are spread across Andhra Pradesh , Telangana & Tamil nadu offering futuristic hearing solutions to individual by challenging the limits of technologies offered. With the company’s support we have been finding new solutions to help the customer in enjoying rich world of sounds by rega...