Real Time Analyst @ IntouchCX

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Real Time Analyst

IntouchCX
1 - 4 years
Hyderabad
8 months ago
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Job Description

About the Job

Were looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.

As Real Time Analyst, You Will

Evaluate large amounts of data
Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
Adjust staffing and scheduling according to changing needs of the business
Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
Monitor schedules and escalate issues regarding attendance adherence
Work with team members to ensure they know their statistics related to the schedule

As Real Time Analyst, You Have

High school diploma or equivalent (required)
Some post-secondary or completion of post-secondary schooling (preferred)
Good communication skills
Advanced knowledge of MS Word and Excel
Adaptability to learn a variety of software programs
A high level of accuracy with regards to data entry
Strong analytical and problem solving skills
Willingness to learn and adapt to working in a new environment
The ability to multitask and self-manage your work day
Please share CV at sh*************2@in******x.com or ab*****************m@in******x.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: RTA Workforce Management Real Time Analysis WFM

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₹ 2.5-5.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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IntouchCX

About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...

Real Time Analyst @ IntouchCX

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