Applications Specialist
- RSG Media
- 1 - 4 years
- Delhi, NCR
- 2 years ago
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Job Description
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We are seeking an Applications Specialist to work within our Publishing Services and Support Team
- It s a great opportunity if you are looking for responsibility in providing training client support consultation and implementation services to users of Naviga products
- The Applications Specialist possesses deep knowledge of Naviga products and leverages this knowledge as well as problem solving creativity communications interpersonal and organizational skills into the Implementation and Support of Naviga products
- The primary responsibilities of the Applications Specialist include the ability to train colleagues and customers support configure and deliver applications/systems following set guidelines and practices
- In addition to assist in the installation maintenance and upgrades of all application and services used within Naviga s customer base for multiple product lines
- The role holder utilises their core technical applications industry and communication skills to ensure common questions and issues raised by customers are managed and dealt with confidently and efficiently
- A high level of self-management is required ensuring assigned projects and service desk queues are managed effectively and all requests are evaluated and actioned in accordance with the company s Service Level Agreements and procedures
- The role holder will need to ensure all requests that are within their remit are logged prioritised updated and resolved with full customer participation including raising items for discussion within wider teams when required to ensure a resolution is gained promptly
- Identifying requests that require escalating promptly is a key factor in ensuring support meets customer expectations
- As a member of the Support team you will be expected to build-up and maintain a good level of knowledge across the Services and Products supported and demonstrate this when dealing with issues affecting the operation of the customer s infrastructure and systems
- Remote support is essential to ensure any requests that can be managed remotely are actioned by the role holder within agreed timescales
Job Classification
Industry: InternetFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: RSG Media SystemsLocation(s): Delhi, NCR
Keyskills: Training Service level Usage Publishing Service desk Consulting Client support Infrastructure Management Remote support
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RSG Media
RSG Media is a leading provider of application software and info technology services in the Media & Entertainment domain. Our staff work with the world's largest media companies, helping them better manage their multi-billion-dollar content inventories. RSG Media Systems designs innovative enter...
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