Customer Support Executive- Travel Process- Blended
- Next-Gen Customer
- 1 - 3 years
- Noida, Gurugram
- 8 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
Job description
We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team.
Customer Support Executive.
Role & Responsibilities
- Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support
- Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs
- Coordinate with internal teams to resolve issues within timelines
- Maintain proper documentation of customer interactions
- Ensure customer satisfaction and maintain professional communication at all times
- Follow escalation procedures as needed
Candidate Eligibility Criteria
- Education: Graduation in any stream
- Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory)
- Skill Set: Excellent English communication (B2 level or above)
- Process Type: Email Support only
- Shifts: 24x7 Rotational (must be open to night shifts)
- Week Offs: Rotational
- Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM)
- Process Operating Hours: 7:00 AM to 12:00 AM
Preferred Candidate Profile
- Prior experience in airline or travel domain support
- Ability to work under pressure in a fast-paced environment
- Strong problem-solving and interpersonal skills
- Familiarity with CRM tools and email platforms
- Willingness to work in rotational shifts including weekends and holidays
Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at qu**********r@nl****h.in
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Next-Gen CustomerLocation(s): Noida, Gurugram
Keyskills: Ticket Booking GDS Galileo International Ticketing Amadeus Domestic Ticketing Airlines Travel Process Cancellation Air Ticketing Worldspan Airline Process
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