Provide eye care and vision-related services to customers
Conduct eye tests, provide prescriptions, and fit/contact lenses
Advising customers on eye wear options
Maintain customer records and case notes
Keep up to date with trends in eyewear products
Work with a diverse team to provide excellent customer service
Ensure compliance with regulatory requirements and ethical standards
Assist in sales of eyewear products
Communicate effectively with customers and colleagues
Participate in training and workshops for professional development
Responsibilities:
Provide comprehensive eye examinations and vision tests
Offer advice on proper eye care and the selection of eyewear
Maintain accurate and detailed customer records
Stay updated on the latest trends and products in the eyewear industry
Collaborate with team members to deliver exceptional customer service
Adhere to all legal and ethical standards in optometry practice
Assist customers in selecting and adjusting eyewear products
Communicate clearly and effectively with all stakeholders
Participate in continuous learning and development opportunities
Requirements:
B.sc or Diploma in optometry
Valid optometry license
Strong knowledge of eye care and eyewear products
Excellent communication and interpersonal skills
Ability to work in a team environment
Detail-oriented and able to maintain accurate records
Up-to-date knowledge of optometry practices and technology
Customer-focused with a passion for helping others
Willingness to adhere to all regulatory and ethical guidelines
Continuous learning mindset and willingness to attend training sessions
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full time