Customer Care Executive
- Teleperformance
- 1 - 5 years
- Delhi, NCR
- 8 months ago
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Job Description
Flipkart is one of Indias leading e-commerce companies, offering roles across various departments like logistics, technology, customer service, supply chain, product management, and more. Here's an overview of the key job roles at Flipkart and their typical responsibilities:
1. Customer Service Executive
Responsibilities:
- Handle customer inquiries through phone, email, or chat.
- Resolve order-related issues like returns, refunds, or delivery delays.
- Ensure high customer satisfaction by following standard operating procedures (SOPs).
- Escalate complex issues to senior support staff when necessary.
2. Delivery Executive (Ekart Logistics)
Responsibilities:
- Deliver orders to customers on time and ensure proof of delivery.
- Collect COD (Cash on Delivery) payments, if applicable.
- Maintain records of delivery and report issues like failed deliveries.
- Follow safety and handling protocols.
3. Warehouse Executive / Associate
Responsibilities:
- Receive, store, pick, pack, and dispatch inventory.
- Maintain stock accuracy and perform quality checks.
- Operate warehouse equipment and follow safety guidelines.
- Coordinate with logistics and inventory teams.
4. Software Engineer / Developer
Responsibilities:
- Design, develop, and deploy scalable e-commerce applications.
- Collaborate with product managers and designers to build user-friendly solutions.
- Debug, test, and improve system performance.
- Work with technologies like Java, Python, React, AWS, etc.
5. Product Manager
Responsibilities:
- Define product roadmap and strategy based on user needs and business goals.
- Work closely with engineering, design, and data teams to launch features.
- Analyze product performance and iterate for improvement.
- Conduct market and competitor analysis.
6. Data Analyst / Data Scientist
Responsibilities:
- Analyze user behavior and business metrics using tools like SQL, Python, and Tableau.
- Build predictive models to optimize pricing, logistics, or customer experience.
- Provide actionable insights to product and operations teams.
- Automate reporting processes and dashboards.
7. Supply Chain / Operations Manager
Responsibilities:
- Manage daily supply chain activities including procurement, inventory, and distribution.
- Optimize cost, speed, and quality in the logistics network.
- Coordinate with vendors and internal teams.
- Monitor KPIs and implement process improvements.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Delhi, NCR+ View Contact
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₹ 1-1.75 Lacs P.A
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