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Associate Manager - Customer Success @ Informatica

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 Associate Manager - Customer Success

Job Description

We're looking for an Associate Manager - Customer Care candidate with experience in managing a quota, Customer Success, and Renewals, to join our team in Bangalore -hybrid .
You will report to the Director, Expansion Sales.
You will lead a team responsible for multiple commercial programs within our Global Customer Support organization.
Technology you'll Use
Salesforce, PowerBI
 
Heres What you'll Do
  • Manage a team with an annual quota of positioning services by using a multi-channel approach to our existing customers
  • Responsible for weekly reporting and forecasting
  • Drive commercial programs for our Global Customer Support organization
  • Provide cross-functional support to our Renewals and Success organization
  • May include night-shift coverage
What we'd Like to See
  • Experience in Customer Success and/or Software Renewals
  • Focus on targets with a drive to overachieve
  • Successfully manage multiple stakeholders
Role Essentials
  • 5+ years in Renewals and/or Customer Success experience
  • Familiarity with Salesforce
Perks & Benefits
  • Comprehensive health, vision, and we'llness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Informatica
Location(s): Bengaluru

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Keyskills:   Data management Cloud Equity Customer support Informatica Customer Care Manager Forecasting Salesforce functional support

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Informatica

Informatica Business Solutions Pvt Ltd Informatica is the world????????????????s No. 1 provider of data management solutions, in the cloud, on-premise or in a hybrid environment. More than 7,000 organizations around the world turn to Informatica for data solutions that power their businesses. ...