Customer Support Onboarding Associate
- Toast
- 0 - 3 years
- Chennai
- 8 months ago
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Job Description
Customer Onboarding / Customer implementation Support Specialist
Location: Chennai , Work Mode: Hybrid
Shift: Night Shift / Uk Shift (6:30 PM 4:00 AM IST or 2:00 PM 11:00 PM)
Qualification: Bachelor's Degree is mandatory
At Toast, were building the restaurant platform that helps restaurants adapt, take control, and get back to doing what they lovegrowing the businesses theyre passionate about.
Bready to make a change?
About the RoleJoin our Onboarding Support team and be the friendly expert that helps new customers get started with Toast. Youll work behind the scenes to make sure their onboarding journey is smooth, supportive, and successful.
Key ResponsibilitiesLeverage product knowledge and customer service expertise to support cross-functional workflows
Meet defined SLAs consistently for assigned tasks
Manage multiple tasks with competing deadlines efficiently
Drive continuous improvement within the onboarding process
Collaborate closely with teammates across local and global teams
Communicate openly to raise concerns and share suggestions
Embrace change and proactively pursue learning opportunities
Manage tools including Salesforce.com, Zendesk, JIRA, and Asana
24 years of experience in a professional customer service environment, supporting internal teams
Bachelors degree is mandatory
Strong communication skills (verbal and written)
- Strong Excel skills + proficiency in Google Workspace
Experience meeting SLAs in task-driven environments
Willingness to work in rotational shifts, including night shifts
Proficiency in Google Suite
Fast learner, self-starter, and team player
At Toast, our employees are the secret ingredient. Were committed to diversity, equity, and inclusion. We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Toast TabLocation(s): Chennai
Keyskills: bpo rotational shifts international bpo customer service verbal communication google client onboarding asana google suite customer support excel salesforce environment zendesk voice process uk strong communication skills writing non voice communication skills jira
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Toast, Inc. is a cloud-based restaurant management software company founded in 2012, offering an Android-based point of sale (POS) system for restaurants and bars. The company went public in 2021 and is valued at around $20 billion. Toast is used in approximately 120,000 US restaurants and expande...
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