Hiring Technical Support 4 Day Shift/voice Process/ Fresher & Exp!! @ Concentrix

Job Description

HI Warm Greetings,

We Are Hiring!

You can call us /whatsapp and book your interview slots:

Rithik

8884777***

ri**************a@gm**l.com

(Whatsapp your Cv if the number is busy)

We Need Candidates Who Can Speak ENGLISH & HINDI

We are looking for Graduate or Undergraduate Experince with strong technical skills and excellent communication abilities to join our team as Technical Support Associates. If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you!

Process - Technical Support International Voice

Shifts - Day Shifts

Offs - Fixed Saturday and Sunday

Education - Experience - Graduates or Undergraduates

Salary -Experience - Upto 4.5LPA

Performance based incentives

Key Responsibilities:

• Provide technical support and troubleshoot Microsoft & Apple product-related queries (Windows OS, Office Suite, etc.)
• Resolve issues related to software installation, system configuration, and performance
• Deliver excellent customer service by communicating effectively and addressing client concerns professionally
• Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
• Log and document all technical issues in ticketing systems and escalate complex issues when necessary
• Provide step-by-step instructions to customers to resolve technical problems
• Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications:

• Graduate in any discipline (freshers are welcome)
• Strong knowledge of Microsoft technologies (Windows, Office, etc.)
• Excellent oral and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and troubleshooting abilities
• Willingness to work in shifts

Why Join Us?

• Competitive salary package
• Growth opportunities within the company
• Training and development programs
• A supportive and collaborative work environment

Regards,

Rithik

8884777***

ri**************a@gm**l.com

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