Operations Executive
- Frootle India
- 4 Positions
- Mumbai
- 8 months ago
- Email to a friend
- Report this job
Job Description
- Develop daily, weekly, and monthly plans for field operations to meet organizational goals.
- Coordinate with various departments to ensure seamless integration of field activities with overall business strategies.
- Implement efficient routing and scheduling for field executives to maximize productivity and minimize travel time.
- Supervise and lead a team of field executives, providing guidance, support, and training as needed.
- Monitor and evaluate individual and team performance, implementing improvements and addressing any issues that may arise.
- Enhance the customers interest by attending and understanding their service requirements.
- Collecting and assessing feedback of your team from customers, ensuring the best service level.
- Build a satisfactory customer experience by collaborating with concerned teams.
- Act as a bridge between field executive and higher management, conveying important information, updates, and feedback.
- Build clear communication channels within the field team to enhance collaboration and information flow.
- Implement and monitor quality control measures to ensure that field activities adhere to established standards and procedures.
- Conduct regular audits and assessments to identify areas for improvement.
- Address and resolve any issues or challenges that arise during field operations promptly and effectively.
- Collaborate with relevant stakeholders to implement solutions and preventive measures.
- Bachelor's degree in Business Administration, Operations Management, or any other field.
- Excellent communication in English and interpersonal abilities.
- Familiarity with basic software tools such as Microsoft Office (Excel, PowerPoint) and any other tools relevant to the industry.
- Understanding of Google Maps and ability to use it optimally.
- Understanding of different geographies of India and cities.
- Paid training period & hands on training.
- Paid sick leaves.
- Medical Insurance, Accidental Insurance, Term life Insurance
Job Description
Role: Operations Executive.
Industry Type: Consumer Electronics & Appliances.
Department: Customer Success, Service & Operations.
Employment Type: Permanent.
Education: UG (Any Graduate).
CTC - 3-4 LPA
About Company:
Frootle India Private Limited is a leading partner for international brands in Lifestyle,
Wellness, Home & Kitchen, Power and Entertainment appliances category for India Sub-
Continent. Some of the well-known brands are -
1. Ecovacs - Robotic Vacuum Cleaners.
2. Kuvings - Cold press Juicers, Blenders.
3. Coway - Air purifiers.
4. InstantBrands - Electric Pressure Cooker and Air Fryer.
5. EcoFlow - Portable Power Stations & home backup solution.
6. XGIMI - Smart Portable Projectors.
7. Laifen - Smart Hair Dryers.
8. Cosori - Air Fryers.
9. Levoit - Air Purifiers.
10. Laura Star - Steam and Iron.
Website: https://frootleindia.com/
We provide customers on site service in more than 60 cities, the day to day planning and executive interaction of field service engineers is managed by the Customer Experience & Workforce Management team.
Role & Responsibilities:
Planning and Coordination:
Team Management:
Customer Experience:
Communication:
Quality Control:
Problem Resolution:
Qualifications:
Requirements:
Benefits:
Employement Category:
Employement Type: Full timeIndustry: Consumer Durables / ElectronicsRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: Operations ExecutiveContact Details:
Company: Frootle India LimimtedLocation(s): Mumbai
Keyskills: communication skills field mapping advanced excel geological mapping operations
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in